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Machu Picchu Trip: What can I do if I lost my entrance ticket?

10 April 2019

The Machu Picchu entrance Ticket is the first big step to start the dream journey to the Wonder of the World. According to the date of entrance to the Inca llaqta, the itinerary of trains, hotels, guides and the whole trip to the city of Cusco begins to be planned. However, what should be done in case of missing the entrance ticket to Machu Picchu? Know the with us the solutions to this problem!!!


Entrance Ticket to Machu Picchu:



The Machu Picchu Ticket is the document that allows the entrance to the Inca Citadel to visitors. It is the first big step to start the journey to the Wonder of the World. Depending on the date chosen to enter the Inca City, the corresponding travel itinerary is planned. There are two ways to get the ticket to Machu Picchu:

  • Virtual: The Electronic Ticket is obtained by reserving it from home through a computer or mobile device. It is easy and safe. Saves time and is the only way to get the tickets with the highest demand.
  • In person: It is done in person at the authorized offices in Cusco, or the district of Aguas Calientes in Peru.

The authorized offices are:

  • In the Garcilaso House: Garcilaso Street Cusco - Peru.
  • In the Direction of Culture Cusco: Maruri Street 324, Cusco - Peru.
  • In Aguas Calientes (Machu Picchu village): Pachacutec Avenue.

Please remember tht tour operator agencies also can book your Machu Picchu Tickets in a safe way.


Types of ticket and schedules Machu Picchu 2019:




As well as 2018, there are 3 types of official entries:


Entrance Machu Picchu Citadel:

  • The morning shift is 6 a.m. to 12 p.m.
  • The late shift is 12 p.m. to 5.30 p.m.

Entrance Machu Picchu + Huayna Picchu:

  • 1st Group: 6 a.m. - 1 p.m. (The entrance to Waynapicchu is from 7 a.m. to 8 a.m.)
  • 2nd. Group: 6 a.m. -  2 p.m. (The entrance to Waynapicchu is from 10 a.m. to 11 a.m.)

Entrance Machu Picchu + Mountain:

  • 1st Group is 6 a.m. at 2 p.m. (The entrance to Machu Picchu Mountain is from 7 a.m. to 8 a.m.)
  • 2nd. Group is 6 a.m. at 3 p.m. (Entrance to Machu Picchu Mountain is from 9 a.m. to 10 a.m.)

Additionally, tourism agencies offer the Machu Picchu + Museum ticket, which includes access to the Inca City and the Site Museum, please note that if you want to book this option, you just have to tell us in advance and we will book your entry.


How to get the Machu Picchu 2019 tickets in advance?




One of the main problems during the purchase of the Machu Picchu entrance tickets is the availability. To ensure a visit to the Wonder of the World, each type of ticket must be purchased with a certain type of anticipation:

  • Entrance Machu Picchu CItadel: reservation with 4 or 6 weeks in advance.
  • Entrance Machu Picchu + Huayna Picchu: reservation with 4 or 6 weeks in advance.
  • Entrance Machu Picchu + Mountain: reservation with 3 or 4 weeks in advance.

Losing the Machu Picchu Electronic Ticket:




In case of losing any of the 4 types of tickets Machu Picchu obtained virtually through virtual platform, there are many easy solutions:

  • Reprint the electronic ticket received through your email with which you managed your reservation. You can do it as many times as you want.
  • Simply present the Machu Picchu Ticket at the entrance gate to the Inca Citadel on a digital platform (Tablet, Smartphone, etc.). This has the same value as a printed ticket and also is a eco-friendly way.
  • If you can not open your email address where the Machu Picchu Ticket is in digital format, you can contact us by phone: +51 988 991 368, or, if you are already in Cusco, visit the Let´s Go Inca Trail offices during your trip: Recoleta Street C1, Zaguan del Cielo, Cusco, Peru. We will print a copy of your ticket for free.
  • In case of any problem that is not specified in this article, contact the offices of Let´s Go Inca  Trail to this number: +51 84 247293.





  • The Machu Picchu + Huayna Picchu ticket must be obtained virtually in due time in advance due to the high demand for income.
  • At the moment of entering the Inca City of Machu Picchu in addition to the ticket in virtual or printed format, the original of the passport or identity document must be presented.
  • The Machu Picchu Ticket, in any of its four types, allows the entry to the Wonder of the World only on the date indicated on the ticket.
  • In high tourist season (from April to October) it is advisable to book tickets to Machu Picchu virtually and in advance. Doing it in person can cause you not to enter the Inca Citadel.
  • In case of missing a ticket to Machu Picchu acquired in person, you should go to one of the authorized offices in Cusco or the district of Aguas Calientes.

Inca Trail Programs

We organize tours for small groups, including families, friends, students and volunteers. Our tour leaders speak English, Spanish & Quechua (Andean Language) and will dedicate themselves to giving you the best independent tours in Cusco as well as Machu Picchu.

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