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Service Policies

To reserve and confirm any program for groups or individual clients the following information is required and must be sent to us via our reservation form, and include the following information:

  • Full name as it appears in the holder’s passport;
  • Passport number valid on the date of the trip being requested;
  • Address
  • Telephone number;
  • Current e-mail address;
  • Nationality;
  • Date of birth;
  • Gender;
  • Dates and times of flights or arrival in Peru and Cusco; any
  • Medical or dietary restrictions;
  • Any special interests regarding the service requested.

Methods of Payment:

In order to deal with your reservation in a timely manner we require a deposit of 50% of the cost of the chosen program at the time of booking. All payments should be made to our bank account, or via the method of payment agreed upon at time of booking (Visa, Paypal, etc.)



Bookings should be made as far in advance as possible; for example, the 4 day/3 night Inca Trail is in high demand throughout the year and we recommend that you make your reservation as soon as you have received our confirmation of availability.


Single Accommodation:

Prices are based on twin room accommodation; a single supplement is available and single accommodation can provided at an additional cost.



In our experience a certain percentage of bookings are cancelled by the client before departure due to some unforeseen circumstance. The penalties incurred for cancellation of services will depend on the date of cancellation according to the following list (Important: At any time after confirming the purchase of your Inca Trail permit, in the event of cancellation we will charge the full cost said permit

  • 45 days or more before the date of the start of services: only the bank charges   will not be refunded (except in the case of the Inca Trail permit).
  • 44 to 30 days before the date of the start of services: 40% of the deposit will  not be refunded.
  • 29 to 16 days before the date of the start of services: 50% of the deposit will not be refunded.
  • 15 to 07 days before the date of the start of services: 80% of the deposit will not be refunded.
  • 06 to 0 days before the date of the start of services: 100% of the deposit will not be refunded

A special note regarding cancellations of Inca Trail reservations:

The advance payments for the different treks which include the Inca Trail, such as Inca Trail 4 days/3 nights; Inca Trail 2 days/1 night; Inca Trail 5 days/4 nights, Salkantay and Inca Trail 7 days/6 nights. The costs of these treks are non-returnable and include entrance tickets to the Inca Trail, porters, cooks and train tickets. This is because these services are reserved and paid for at the time of booking, and therefore the deposit required is non-returnable.

Failure to Arrive (No show): We will retain the full amount paid and will not be responsible for the failure of the client to arrive due to canceled or delayed flights. Andean Adventures / Andean Travel Peru is not responsible for damage to or loss of luggage, accidents, unforeseen expenses, unavoidable delays, services provided by third parties or direct or indirect causes beyond our control. In the unfortunate event of a no-show due to unforeseen circumstances, the company will provide a certificate to the client for insurance purposes.


IMPORTANT NOTE: In the event of a passenger leaving the tour for any reason, any extra expenses are the passenger's responsibility, and the company shall not be liable for any refund.



Our programs have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of personal risk and exposure to potential hazards over and above those associated with normal "package" holidays. The client acknowledges that the nature of the tour is adventurous and that such activities may involve a significant amount of personal risk.



The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability, nor will issue any refunds for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, earthquakes, etc.



It is the client's responsibility for obtaining sufficient personal travel insurance such as medical or trip interruption. The client is willing to accept full responsibility for insurance up to limits that the client may require. This insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury delay or inconvenience occurring to the client. It is compulsory that all clients have personal travel insurance. When obtaining travel insurance the client must ensure that the insurer is aware of the type of travel to be undertaken.

Inca Trail Programs

We organize tours for small groups, including families, friends, students and volunteers. Our tour leaders speak English, Spanish & Quechua (Andean Language) and will dedicate themselves to giving you the best independent tours in Cusco as well as Machu Picchu.

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Phone: +51 84 255 305
Cellphone: +51 955 925 507
USA: +1 213 342 8370
Address: Recoleta Street C1, Zaguan del Cielo, Cusco, Peru

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